The first conversation is free. It can be online or in person.
Setup
We show you a draft first. If you agree in writing to go ahead, you pay a 50% deposit on the build fee, and the full build starts once it has cleared. When it is finished, you pay the remaining 50%, and the first month of your care plan if you ordered one, before it goes live. Once that has cleared, you have approved the launch and we have the domain and account access we need, it is live within 24 hours, weekends and holidays included.
Ongoing service
Your website is yours to keep. If you end the monthly or annual plan, we hand over its files, content and access so it can stay online on your own hosting. Subscription services, such as booking, the online store, table ordering, the dashboard, the LINE assistant and the automations we run, stop at the end of the paid period, and you get your data back.
Content, accounts and code
You choose and can change the website content. Your domain, payment and analytics accounts stay yours. O2 keeps its own reusable code and licenses it to you for your website.
Included changes
The monthly plan includes two meetings to brief changes. Small changes are included; larger changes, such as a new interface or new tabs, are quoted first.
If the service ends
If payments stop, O2 tells you in writing and gives you at least 14 days to settle before the service is suspended, and never suspends it over a charge you dispute in good faith. You can get your content back within 30 days.
Other providers
What other companies charge, such as a domain or a payment provider's fees, is confirmed in the proposal, not assumed.
If you need a transfer to another provider, agree the scope and terms in the proposal before work starts.