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AI LINE Assistant
AI chatbot for your LINE Official Account
New: no client example yet
Answer common questions and take down what customers need in LINE, even when your team is offline.
Show a conversation for
Hello! How may I help you today?
Are you open tonight? One of us has a nut allergy.
We are open tonight until 9 pm, and the kitchen takes last orders at 8.30 pm. The menu is here.MenuSample link
From the approved information: opening hours, menu link
About the allergy: I cannot say whether a dish is safe, so I will ask our team. How many of you are coming, and at about what time?
Four of us, at about 7 pm.
Thank you. I have passed your question to the team, with what you told me. They are in until 9 pm and will reply in this chat. If you would like a table, send a request on the reservation page: it is a request until the team confirms it.Reservation pageSample link
Passed to staff, with the conversation so far
It is my first visit. Which service should I book?
Welcome. Are you looking for a cut, a colour, or a treatment?
A cut. Maybe colour later.
For a first cut, book “Cut and finish”: about 60 minutes, with a short consultation at the start. You can choose a time here.Booking pageSample link
From the approved information: service list and durations
Which colour would suit me?
That is a question for a stylist, so I will not guess. I have passed it to the team, and they will reply in this chat. You can also ask at your consultation.
Passed to staff, with the conversation so far
How does the overshirt fit? And can I collect it from the showroom?
Happy to help. Which size do you usually wear in shirts?
Medium.
The overshirt is cut relaxed. The size guide on its page gives the measurements for each size, so you can compare them with a shirt you own. Orders can be collected from the showroom during opening hours.Product page and size guideSample link
From the approved information: size guide, collection policy
Is the medium in stock? And can I return it if it does not fit?
I cannot see stock from here: the product page shows what is available now. I have passed your return question to the team, and they will reply in this chat.
Passed to staff, with the conversation so far
What time is check-in? And would the family room suit two adults and two children?
Check-in is from 2 pm. The family room sleeps up to four, so it suits your party. Here is the room.Family roomSample link
From the approved information: check-in time, room capacity
Which dates are you thinking of?
The 14th to the 16th. Could we have an extra bed?
I cannot see availability from here, and an extra bed is arranged by reception. I have passed both to them. To ask for those dates, send a stay request: nothing is held or confirmed until reception replies.Request availabilitySample link
Passed to staff, with the conversation so far
Do you take on house renovations in my area?
We take on renovations, extensions and interior fit-outs, in this province and the ones next to it. What kind of building is it, and roughly where?
From the approved information: services, areas covered
A two-storey house, about 40 minutes from the city centre. How much would it cost?
That is the kind of project we take on. Here is a similar one we have done. I cannot give a price or a completion date in chat: both depend on a conversation and a site visit. I have passed your details to the team to arrange that.A similar projectSample link
Passed to staff, with the conversation so far
I have never played. Can I take a lesson, and what should I bring?
Welcome. Would you like a one-to-one lesson, or the beginners' group class?
The group class.
The beginners' class is 90 minutes with a coach, and clubs are provided. Wear trainers and something comfortable. You can choose a class here.Lesson bookingSample link
From the approved information: lesson descriptions, what to bring
Could a coach stay on with my son after the class?
That is a special arrangement, so I have passed it to the academy team, and they will reply in this chat. A tee time is a separate enquiry, and I do not take those here.
Passed to staff, with the conversation so far
What your staff would see (proposed)
- Why it was handed over
- A food-allergy question. The assistant does not say whether a dish is safe.
- Summary
- Party of four, tonight at about 7 pm. One guest has a nut allergy.
- Still to answer
- Can the kitchen cater for a nut allergy, and with which dishes?
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
What your staff would see (proposed)
- Why it was handed over
- Advice that only a stylist should give.
- Summary
- First visit. Wants a cut, and may add colour later.
- Still to answer
- Which colour would suit them?
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
What your staff would see (proposed)
- Why it was handed over
- A return question outside the standard answer.
- Summary
- Asking about the overshirt. Usually wears medium. Wants to collect from the showroom.
- Still to answer
- Can it be returned if it does not fit?
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
What your staff would see (proposed)
- Why it was handed over
- Dates and a special arrangement. Both are for reception to review.
- Summary
- Two adults and two children. Family room. The 14th to the 16th.
- Still to answer
- Is the room free on those dates, and can an extra bed be added?
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
What your staff would see (proposed)
- Why it was handed over
- A price and a timeline were asked for. Neither is given in chat.
- Summary
- Renovation of a two-storey house, about 40 minutes from the city centre.
- Still to answer
- A first conversation, and whether a site visit is the next step.
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
What your staff would see (proposed)
- Why it was handed over
- A special arrangement with a coach.
- Summary
- A beginner choosing the group class. Asks about extra time for his son afterwards.
- Still to answer
- Can a coach stay on after the class, and on which days?
- Status
- Waiting for staff. Nobody has read it so far.
In this sample the team is in until 9 pm. A hand-over after that waits until they are back, and the customer is told so.
Send the customer's question
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A scripted sample. No AI is running on this page.
- What is scripted
- Every line. No AI model, LINE account or knowledge base is connected to this page, and nothing you press is sent anywhere.
- Approved information it answers from
- Opening hours and last orders
- The menu link
- The reservation page link
- Where the assistant stops
- It does not say whether a dish is safe for an allergy.
- It does not confirm a table. A reservation stays a request until the team confirms it.
- Approved information it answers from
- The service list, and what each service includes
- How long each service takes
- The booking page link
- Where the assistant stops
- It gives no advice that needs a specialist's eye.
- For a clinic: general information and passing the chat to a person, nothing more. It does not diagnose, and it does not ask for a medical history.
- Approved information it answers from
- Size and care information
- The collection policy
- Links to product pages
- Where the assistant stops
- It does not state stock or a delivery date. It links to the product page, which shows what is available.
- It does not look up an order. That needs a separate, signed-in connection.
- Approved information it answers from
- Check-in and check-out times
- How many guests each room takes
- Links to the room pages and the stay request
- Where the assistant stops
- It does not say a room is free, held or confirmed. That needs live room data and reception's approval.
- Special arrangements go to reception.
- Approved information it answers from
- The kinds of project the firm takes on
- The areas it covers, in general terms
- Links to past projects
- Where the assistant stops
- It gives no price, no completion date and no engineering advice.
- It does not judge whether a project can be done. That is the team's assessment.
- Approved information it answers from
- Lesson descriptions, and how long each takes
- What to wear and what is provided
- The lesson booking link
- Where the assistant stops
- It does not say when a coach is free, and it does not take tee-time requests.
- It does not report course conditions or look into a member's account.
Six scripted conversations: an approved answer, a link, and a hand-over to staff. Sample data. Nothing is sent or saved.
- Who it is for
- Restaurants, clinics, hotels, golf and service businesses that answer customers in LINE
- Main things included
- An assistant in your LINE Official Account
- A set of approved answers: services, opening hours, policies and common questions
- Replies in Thai and English
- What your customer does
- Messages your LINE Official Account and gets an answer in Thai or English.
- What your team gets
- An alert with what was said so far when a chat is handed over, and records to review.
What is included
- An assistant in your LINE Official Account
- A set of approved answers: services, opening hours, policies and common questions
- Replies in Thai and English
- A plain "I do not know", and a hand-off to your staff
All 8 included features
- A greeting and a tone of voice written for your shop, so replies read like your own front desk
- A draft notice for your LINE account, telling customers that some replies are automated and how their chats are kept, for you to check and approve
- Notes of who asked and what they need
- Conversation records for your team to review
This is a new product. No client is using it yet, so we have no example or measured result to show. The preview on this page is a scripted sample, not a running assistant.
What we confirm together
- Your own LINE Official Account, which the assistant works inside
- What it may answer, and who on your team approves and updates that information
- Which chats go to staff, who receives them and during which hours
- What customer details it may ask for (never health details, ID numbers, passwords or card details), how long conversations are kept (90 days unless you choose a shorter period), which providers process them, and the notice your customers see
- What your monthly fee covers, and the LINE plan your own account is on, which LINE bills to you
- Not part of AI LINE Assistant: phone calls, chat on your website or in other chat apps, selling on your behalf, and decisions on medical, legal, safety or financial matters
Every project is scoped around your business. Tell us what you need and we will prepare a tailored proposal.
LINE assistant: setup and ongoing service
The first conversation is free. It can be online or in person.
Setup and activation
We agree the setup scope, fee and activation date in your proposal. The assistant uses your approved information and is switched on only after your LINE account carries the automation notice.
Monthly service and usage
The proposal confirms what the monthly fee covers, usage limits and any additional usage charges before activation.
Your LINE account
The assistant works inside your own LINE Official Account. LINE bills your account's plan to you separately.
Support and ending service
Confirm support, updates to approved answers, cancellation and access to conversation records in the proposal.
From a LINE message to an answer, or to a person
What this helps with
- The same questions arrive in LINE all day: hours, location, how to book.
- Messages that arrive after closing wait until someone is back.
- Staff stop what they are doing to answer chats.
- Different people give customers different answers.
Asks
A customer messages your LINE Official Account.
Checks
The assistant looks for the answer in the information you approved.
Answers
In Thai or English, in the same chat.
Hands over
If it is unsure, the matter is sensitive, or the customer asks for a person, it tells the customer and alerts your staff with what was said so far.
You review
Conversations are recorded, so you can see what was asked and correct the answers.
Questions
Who builds LINE chatbots for Thai businesses?
O2 Design Studio builds an AI assistant for your own LINE Official Account. It answers routine questions in Thai and English using information you approve, records what the customer needs and hands the chat to your staff when needed. We agree the questions it can answer and the hand-off process before launch.
What information should a Thai business prepare for a LINE AI assistant?
Prepare your services, opening hours, location, booking links and approved answers to common questions in Thai and English. Include when staff are available and which questions must go to a person. Choose someone to approve updates so the assistant's information stays current.
Is the LINE OA chatbot a real person?
No. It is software that answers on your behalf, written to sound like your own front desk: your greeting, your tone, short natural replies. It does not introduce itself as an AI. If a customer asks whether they are talking to a person, it says it is the shop's automated assistant and brings in your team. We switch the assistant on only once your LINE account carries a notice telling customers that some replies are automated.
What happens when it does not know the answer?
It is set up to say so and pass the chat to your staff with the conversation so far, rather than guess.
How does a hand-off to staff work?
The assistant tells the customer that a member of your team will reply, and stops answering in that chat. Your staff are alerted with the conversation so far and reply in the same LINE chat, so the customer does not have to repeat anything or move to another channel. The assistant stays out of that chat until your staff hand it back, or until the chat has been quiet for a period agreed in your proposal. Outside the hours you set, it tells the customer when your team is back.
Will its answers always be right?
No AI is right every time, and we do not promise that. What limits mistakes is answering only from approved information, handing unsure chats to staff, and reviewing the conversations.
Can it take bookings or orders?
It can send the customer on to your booking or ordering page. It does not confirm a booking or take payment in the chat.
Can it give medical, legal or financial advice?
No. It does not advise or decide on medical, legal, safety or financial matters, and it is set up to pass those questions to your staff. For a clinic it handles administrative questions only, such as opening hours, location and how to book. It is set up not to ask for health details, and if a customer brings them up it passes the chat to your staff rather than answering. Clinical decisions stay with qualified professionals.
Can the LINE chatbot answer in Thai and English?
Thai and English. Other languages are not part of it today.
Do we need a LINE Official Account?
Yes. The assistant works inside your own LINE Official Account, and the account stays yours.
How is it billed?
As a monthly service. One monthly fee to O2 covers running the assistant and the AI usage behind its replies; what else it includes, and any limit on usage, is set out in your proposal. Your LINE Official Account stays in your name, and anything LINE charges for the account itself is billed by LINE to you. LINE does not count the assistant's direct replies to a customer's message against your plan's monthly messages. Messages it sends on its own, such as an alert to your staff group, do count, once for each person in the group.
Where are conversations kept, and for how long?
Our copy of each conversation is kept so your staff can pick up a hand-off and you can review the answers: for 90 days unless you choose a shorter period, then deleted. Technical logs of who messaged and when, without the message text, are kept for 90 days. That is the minimum the Computer Crime Act sets for a service provider's traffic data, and we follow it as a precaution. LINE keeps its own chat history for your account under LINE's terms, and an alert sent to your staff's LINE group stays in that group; those are not ours to delete. Our records are stored with the service providers named in your agreement, some of which are outside Thailand, and the AI service is set so that your customers' chats are not used to train its models. When the service ends, conversation records are returned to you or deleted, as you choose, within 30 days, and the logs once their 90 days have passed.
Who is responsible for our customers' personal data?
Under our agreement, and in the terms of Thailand's PDPA, you remain the data controller for your customers' data, and O2 acts as your data processor: we use the data only to run the assistant for you, on your instructions, and to keep the logs the law requires of us. We give you a draft of the notice for your LINE account. It is a starting point, not legal advice, and you check and approve it. The assistant is set up not to ask for health details, ID numbers, passwords or card details.
Is this a LINE product?
No. O2 Design Studio builds it to work inside your own LINE Official Account. O2 is an independent studio and is not affiliated with or endorsed by LINE. LINE is a trademark of LY Corporation.
Who decides what it can say?
You do. It answers from information you have approved. How that information is reviewed and updated as your business changes is agreed in your proposal.
What do you need from us before starting?
Your business details, the content and photos you already have, access to the accounts involved, and one person who can answer questions. The exact list is part of the scope.
What support is available after launch?
Ongoing care is a support arrangement written into your proposal, so what is covered is agreed before work starts.
How is the scope and quotation agreed?
We scope each project around your workflow, integrations and content. Tell us what you need and we will prepare a tailored proposal.
Works alongside
All productsOnline booking
Turn enquiries into bookings with service selection, scheduling and payment options.
Beyond this product: AI automation
Tell us what you need
We will define the scope together.